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Music Snob Told Billy Joel & Ozzy Osbourne “Real Music Isn’t For You” — Until They Started Singing

May 17th, 2017. On Canyon Drive in Beverly Hills, the glass door of a small music shop opened with the chime of its bell. Two men walked in. One wore a gray cashmere sweater and a worker’s flat cap, Billy Joel. The other had an old cap reading Aston Villa pulled down over his round glasses, Ozzy Osbourne.

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Neither of them had been recognized on the streets of Beverly Hills that morning. The caps and the glasses had done their job. The shop’s owner, Matthew Hartman, was studying a Brahms score behind the counter. He looked up and saw them. Within half an hour, one of the world’s best-selling vocalists and one of its best-selling pianists would be performing Schubert in front of his 1923 Steinway.

No microphone, no preparation, just bare vocal cords and the resonance of a 95-year-old German piano. But Matthew Hartman didn’t know that yet. As he raised his head, his 30-year-old rule ran through his mind. What was the customer wearing? What accessories did he have on? Matthew was 52. He put on his thin-framed glasses the same way every morning and combed his gray hair to one side with water from a glass.

30 years ago, he had tried to get into Juilliard’s piano department but had been rejected on his third attempt. After that, he had never touched a single key again. The shop he had inherited from his father was Beverly Hills’ most established address for classical instruments, Hamburg-made Steinway pianos, Maggini and Cappa violins, viola da gambas, harpsichord replicas.

A Stratocaster or a Marshall amp had never set foot inside Matthew’s shop. “This is a place for real music,” he would tell customers. “Anyone looking for rock or metal can find another shop on Sunset Boulevard.” He had said that sentence at least 2,000 times over the past 30 years. That morning, he would say it for the last time.

At that same hour, two blocks down from the shop, a 68-year-old man was drinking his second espresso at the corner table of a small Italian cafe. His face was one of the most recognizable in American music history, but that morning, exactly as he wanted, no one in Beverly Hills was seeing him. Ever since becoming famous, Billy Joel had regarded going unrecognized on a street corner as one of life’s greatest luxuries.

He pulled out his phone, checked the time, then slipped it back into his pocket. Aussie was 10 minutes late, but Aussie was always late. Billy had long accepted this as a natural part of 40 years of friendship. His phone buzzed. He looked at the screen. A message from Aussie. “Can’t find the street, mate. Be there in 2 minutes.” Billy smiled.

A few minutes later, when Aussie arrived, the two of them embraced silently. “This morning, Sharon told me,” Aussie began as soon as he sat down. “Aussie, call me the second you get there, because I can’t imagine a single day when you wouldn’t get lost in Beverly Hills.” “And I said, ‘Sharon, love, I’m meeting Billy.

It’s not the Amazon I’m heading to.'” Billy laughed. As they were leaving the cafe, they checked the time. Their studio booking was at 2:00 in the afternoon. They had more than an hour. “What should we do till then?” Billy asked. Aussie shrugged. “Let’s walk,” he said. “I miss strolling around like a normal person.” Then they began walking slowly toward the southern end of Canyon Drive.

After two blocks, halfway down the street, they came across a small display window. Inside it was a handmade violin, and behind that, a glossy black Steinway baby grand. Above the window, a black wooden sign. Billy stopped. “Aussie, look at that,” he said. “There’s a 1923 Steinway in there. Let’s take a look for a minute.

Ozzie tilted his head and peered into the window. You know I don’t know much about instruments, mate. He said, but if you want to go in, I’ll look around, too. When the little bell above the door rang, Matthew was studying a Brahms score behind the counter. He looked up. The two men who had just walked in could, by his 30-year-old rule, be summed up in a single word. Random.

One of them looked like an aging American retiree, worn cashmere sweater, no on his face, a cap on his head. The other was even stranger. Round glasses, a faded black t-shirt, and an Aston Villa cap. Matthew completed his assessment within 30 seconds. Neither of these two had the money to buy a 1923 Steinway.

He set the score down gently and stepped out from behind the counter. Welcome, gentlemen. He said, his voice beyond cold. Is there something I can help you with, or are you just looking around? Just looking, thank you. Billy said in a soft tone. He stepped over to the Steinway and ran his fingers gently along the lid.

This must be a 1923, right? Did the owner bring it over from New York? Matthew pushed his glasses up slightly. The technical accuracy of the question had caught him a little off guard, but his face didn’t change. 1923, yes. He replied. Hamburg made. The owner brought it from New York to California in 1962. $35,000.

Billy nodded, impressed. Meanwhile, Ozzie was standing at the back corner of the shop in front of a display case looking at an old wooden accordion inside. Mate. He called out to Billy. This one looks like a fancy piece. The moment Matthew heard the tone of Ozzie’s voice, everything became clear. This man was either a tourist or a nightclub singer.

He had a British accent, but in Beverly Hills, accents were already a brand of their own. Matthew returned behind the counter and raising his voice just slightly, but still politely, spoke up. Sir, the accordion in the display case is a Marcello Cooperativa Sociale piece, $22,000. The owner had it made in Milan in 1958. Ozzie turned, looking at Matthew over the top of his glasses.

$22,000 for an accordion? Bloody hell. Matthew’s lips pursed slightly. Sir, it’s a very special instrument. He said, “Not something everyone can appreciate. Do you play the accordion?” Ozzie shook his head. The only thing I can play is a bit of harmonica, and even that’s rubbish. Vocals are more my thing.

Matthew responded to this with a polite smile. Vocals, he said, with a hint of mockery so faint it might have gone unnoticed. A lot of people claim to be vocalists, but singing, sir, means 30 years of conservatory discipline, breath control, resonance points, proper structuring of the phrase. Singing Schubert’s Lieder is one thing, shouting into a microphone on a Las Vegas stage is another.

Billy, meanwhile, was touching the Steinway’s keys gently, but didn’t say a word. I myself have listened to nothing but classical music for the past 30 years, Matthew continued, his eyes fixed on Ozzie. Schubert, Schumann, Brahms, Wagner. Everything else, rock, pop, jazz, metal, is just noise to me.

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